Delivery and Returns Policy
Our Delivery and Returns policy gives you Free Delivery to all UK destinations.
Qualifying orders must be over £30 or more in value after any discount is applied.
Nine times out of ten, if we receive your order before Midday, it will be roasted and despatched on that day. Working days are Monday – Friday (exc bank holidays), generally if you order after midday on Friday then it will be processed the following Monday.
There are some roasts/blends that are not roasted everyday such as Reggae and Rio blends. These may take a day or two longer depending if your order lands on their roast day or not.
Royal Mail Costs & Lead times
Royal Mail RM48 48hour delivery
DPD Courier – Next Working day (Mon to Fri only)
Your order will be sent to the delivery address entered during the checkout process.
If no delivery address is entered, we will deliver to the billing address.
Royal Mail RM48 Shipping
£4.05 RM48 up to 2Kg – usually within 48hours.
£8.50 DPD Courier Shipping “Signed For” next working day service up to 30Kg
Parcels up to 2Kg will default to being sent via Royal Mail, although you can change this during checkout
Parcels over 2Kg are usually sent via DPD Courier
Damaged or Incorrect orders
If for any reason your order is incorrect or damaged then CoffeeDante.com will offer a replacement or refund, please contact us (preferably by email) to arrange the return of the goods.
Changed your mind?
No Problem – If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will have to pay for any return shipping fees for the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Refunds will be for the product ONLY – not shipping. Please allow 14 working days for this process.
We recommend that your carrier provides you with ‘proof of delivery’ as we cannot be held responsible for lost or damages in transit.